At ByNature Design, we are passionate about bringing nature indoors! Our mission is to create healthier, more beautiful spaces by integrating plants and natural elements into interior design. We believe in the power of biophilic design to enhance well-being, boost productivity, and create visually stunning environments.
Useful Information
General Information
What types of products and services does ByNature Design offer?
We offer a wide range of plant-based solutions, including preserved moss walls, living walls, artificial green walls, planters, and custom green installations. Our services include consultation, design, customization, installation, and maintenance to ensure your space stays vibrant and thriving.
In which regions does ByNature Design operate?
We proudly serve clients across Canada and the United States. Our team can assist with project consultations, design, and product shipping nationwide, and we offer installation services in select locations. We ship from our warehouses in British Columbia and Ontario to reach clients far and wide.
Products & Services
Where does the moss come from?
The raw materials used in ByNature’s Mossart and Preserved Folia walls are a combination of preserved mosses, lichens, and plants. The lichen used is grown in Norway, while other mosses come from Italy, France, and Spain. Our preserved plants are also sourced from a variety of European countries as well as parts of South America.
These natural materials are sourced exclusively from farms that have shown a strong commitment to sustainability and follow strict ecological practices. Lichen takes 20 years to grow, therefore, ByNature’s partnered farms will not harvest more than 5% of a field at any time. Once harvested, fields are left to repopulate for at least 20 years before being revisited. Our preserved plants are also grown in controlled environments with the intention to be harvested for preservation. No plant harvesting is done in nature, which limits the process’s environmental impact.
Can you create a custom design for me?
We’d love to design something unique for you! You can share inspirational pictures or refer to past projects we’ve completed to give us a sense of your vision. By working with our Biophilic Specialists, we’ll create a custom design that seamlessly fits your space, making the most out of it while bringing nature closer to you.
What are preserved moss walls, and how do they differ from living walls?
Preserved moss walls are made from real moss that has been sustainably harvested and treated to maintain its lush appearance without the need for water, light, or maintenance. Living walls, on the other hand, feature live plants that require watering and care.
Living vs. Preserved vs. Faux Walls
Living Walls: Require water, light, and regular maintenance but offer the full benefits of live plants.
Preserved Walls: Lower cost, no maintenance, and no light required.
Faux Walls: Ideal for sunny areas, budget-friendly, and require no care.
Do I have to water a preserved moss wall?
No, you don’t have to water a preserved moss wall – it is totally maintenance-free. MossArt creations are made using preserved products that require no care. The eco-friendly process to preserve the moss consists of replacing the water in the plant with glycerin and food dye. Since there is no water in the plant, it will never dry out and maintain its natural texture.
Is glycerin sustainable?
Yes, it is a natural oil that is sometimes used in food preservation, so it is free of chemicals.
How long does preserved moss last?
Preserved moss is like that low-maintenance friend who always looks amazing. With proper indoor conditions (low humidity, no direct sunlight), it can last 8 to 10 years without fading or drying out. No watering, no trimming—just endless green goodness!
Are your products suitable for both residential and commercial spaces?
Absolutely! Our plant solutions are designed to enhance any environment, whether it’s a cozy home, a modern office, a retail space, or a large corporate setting. We tailor our designs to fit your unique vision and needs.
What are your logo options?
A logo is a key element of an organization’s visual identity. Adding your custom-designed logo to your office lobby, reception area, waiting room, meeting room, or restaurant creates a lasting impression and reinforces your organization’s brand. We offer several options for logos, all of which are fully customizable and adaptable to your specific needs.
Can any type of moss or plant be preserved?
We can’t preserve all plants, as our growers cultivate only a selective number of plants and mosses from their local environments. From there, we also select our list of available plants based on our design needs and preferences.
Do your living walls come with a warranty?
The system itself is guaranteed for one year after installation. This includes the irrigation system, which comes with a limited one-year warranty on parts. It is recommended to subscribe to a maintenance program to ensure the proper functioning and upkeep of the wall and irrigation system. With a maintenance contract, we also guarantee the plants.
Customization & Design
What are your biophilic options?
Biophilic design is all about bringing nature indoors to boost well-being and aesthetics. We offer everything from lush living walls to preserved moss art and ultra-realistic artificial plants—all designed to make your space feel like a breath of fresh air, without the hassle.
Do you provide custom planters?
Absolutely! Whether you need a sleek, minimalist planter, a bold statement piece, or something completely unique, we can source and customize planters to perfectly complement your design vision. No boring pots here!
How can you help me with finalizing a design and plant selection?
We’re plant matchmakers! Whether you need a virtual consultation, an in-person visit, or a quick chat, we’ll guide you through choosing the best greenery for your space, budget, and aesthetic. We even provide renderings and design proposals to bring your vision to life!
Installation & Maintenance
How much maintenance do living walls require?
Living walls are like pets, but plant-based! They need regular love and care—typically weekly or bi-weekly maintenance, depending on the plant selection and setup. But don’t worry, we offer maintenance services to keep your wall thriving!
What types of plants can you use in a living wall?
The best selection depends on your space. While all the plants we select for indoor spaces are tropical, the choice depends on lighting, access to a water system, and the type of living wall you want. Every green wall is custom-designed to thrive in its environment while looking absolutely stunning! Not sure about where to start? Any questions about irrigation? Please ask us!
Do you offer maintenance packages for your installations?
Yes! We want your plants to stay happy and healthy. Our maintenance packages include watering, pruning, pest checks, and anything else your green friends need. Whether it’s a lush living wall or potted plants, we’ve got the care covered!
Are your pieces suitable for outdoor use?
Some are, and some prefer to stay indoors! Our living walls and certain artificial plants are great for outdoor spaces, while preserved moss and plants are strictly indoor beauties. Not sure? We can help pick the perfect option for your space.
How can I clean faux plants?
For sturdier plants, they can be wiped with a damp cloth. For softer plastics, a hairdryer set to a low temperature can be used.
Education & Presentations
Do you offer presentations for designers?
Yes! We love collaborating with designers and can provide engaging presentations to introduce you to the world of plants—whether it’s a deep dive into biophilic design, selecting the perfect greenery, or exploring custom options. Let’s talk plants!
Do artificial plants offer the same benefits as living plants?
While living plants offer tangible biophilic benefits such as air purification, faux plants can also contribute to biophilic design by providing a visual connection to nature, reducing stress, and improving mood, especially in spaces where maintaining living plants is challenging.
Contact & Support
How can I get in touch with ByNature Design for support or inquiries?
You can reach us via email, phone, or through our website’s contact form. We’re happy to answer any questions and assist you with your project!
What are your customer service hours?
Our team is available Monday to Friday from 9 AM to 5 PM (EST/PST) to assist you.
Where can I find more information or see examples of your past projects?
Check out our website and social media pages to view our portfolio and get inspired by our past installations!
Didn’t Find the Answer?
If you don’t find the answers you are looking for, please let us know, we’d be happy to help!